How clinic.coach works
The short version
- You request a Practice Visibility Report.
- We send a written scorecard and gap list within two business days.
- If you want the gaps closed, you pick a monthly package with a published price.
- Each month you receive tracked reporting and the work that package includes — not a login to a tool you must operate alone.
Step 1 — Report
Submit the form with practice name, city, and website. An analyst reviews public signals only:
- Google Business Profile fields and freshness
- Review volume, rating, recency, response behaviour
- A small set of nearby competitors
- Website basics visible without credentials
Output: email with scorecard + prioritised gaps. Optional $149 deep audit if you want a longer plan.
Step 2 — Choose a package (or stop)
| Package | Price | You should pick it when… |
|---|---|---|
| Coach | $499/mo | You need an owner for GBP + reviews + monthly tracking |
| Growth | $1,499/mo | You also want content/social and a monthly call |
| Practice Partner | $2,999/mo | Multi-location consistency and higher volume |
See Pricing for inclusions. Coach is what we sell first. Higher tiers are real prices; we only accept them when staffing can deliver.
Step 3 — Access and cadence
For retainer work we will ask for what the work actually needs:
- GBP manager access (or a written change list if you prefer to click yourself)
- Rules for review replies (tone, what never to say, who approves)
- Brand basics for content (services, providers, photos you own)
Review replies always keep a human in the loop. On Coach, that human is you (or your office manager) approving drafts. We do not publish unattended model output on patient-facing review threads.
Step 4 — Monthly delivery
Typical Coach month:
- Updated visibility scorecard vs prior month
- Competitor snapshot (5)
- GBP tasks completed or queued
- Review response drafts for new reviews
- Short note on website items if ClinicSite is in scope
Growth and Practice Partner add content, social, and live calls as listed on pricing.
What “done-for-you” does not mean
- It does not mean we can invent patient reviews.
- It does not mean guaranteed rank or case volume.
- It does not mean HIPAA-covered clinical messaging — this is marketing presence work on public channels.
- It does not mean a full software suite for SMS, payments, and phones.
Portfolio hand-offs (only when the report shows a fit)
| Gap | Portfolio option |
|---|---|
| Website is the bottleneck | ClinicSite (bundled in retainers) |
| Missed calls / front desk overload signals | frontdeskclinic.com |
| Adding providers / locations | credsclinic.com |
The free report never requires buying those products.