Common questions
Below are answers to common questions about clinic.coach, how we produce the weekly digest, and how to use the site. If you do not see your question here, you can reach us at hello@clinic.coach.
Frequently asked
Is this software or an agency?
Neither in the usual sense. It is a productised monthly service: fixed packages, fixed prices, written deliverables. You do not log into a reputation dashboard to do the work yourself, and you are not buying open-ended agency hours.
How is the free report free if the work is manual?
It is a short, standardised review of public signals. It qualifies serious practices and gives you something useful even if you never buy. The $149 deep audit is the paid expansion when you want more depth without a subscription.
Do you auto-post replies to patient reviews?
No. Review replies can acknowledge care relationships in public. On Coach, we draft replies for your practice to approve and post. Higher tiers can post after your standing approval rules — never fully unattended AI.
Why publish prices when competitors hide them?
Because a 1–5 location owner should not have to book a sales call to learn the number. Our packages are listed on /pricing. If a package changes, the page changes.
Do I need to switch my EHR or phone system?
No. This is marketing presence and content work, not an EHR or communications suite. If a report surfaces website or front-desk gaps, we can introduce portfolio tools only when they fit — never as a forced bundle for the free report.
Who is this not for?
Hospital systems, large DSOs that need enterprise RFPs, and practices that want pure self-serve software. If you want Birdeye- or Weave-style tooling your staff will operate, that is a different product category.
Still have a question?
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